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We hope you love your purchases, but if for any reason you do need to return something to us, we’ve made it as simple as possible. We are able to accept the return of unused items for a full refund within 14 days of purchase. Please use the returns form enclosed with your order to return or exchange your goods.
For reasons of health and safety, we will only be able to offer a refund or exchange on unused items.
Please follow the instructions below so that we can process your return as quickly as possible.
- On the delivery note enclosed in your order please tick refund or exchange and enter one of the reason codes. Please note we are only able to exchange an item for the same item in a different shade.
- There is no charge to exchange an item although exchanges are subject to availability. If you would like to exchange an item please clearly write the replacement shade required on the table.
- Please note: For all bundle purchases, individual components may not be returned separately.
You will be notified by email once your return has been received and processed.
If your package is visibly damaged on delivery, please tell the person delivering your goods that you wish to sign as “received damaged”.
If your goods are received as faulty or damaged once opened, please contact us within 48 hours of receiving your order.